Easy Return & Refund Policy – Napxon.shop
At Napxon.shop, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations — and that’s okay!
Our Easy Return & Refund Policy is designed to make your shopping experience simple, transparent, and stress-free.
1. Eligibility for Returns
You can request a return within 14 days of receiving your order if:
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The product is damaged, defective, or not as described.
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The product is unused, unworn, and in its original packaging.
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You have the original receipt or proof of purchase.
Items that do not meet these criteria may not be eligible for a refund or exchange.
2. Items Excluded from Returns
For health and hygiene reasons, certain items cannot be returned unless they arrive damaged or defective. These include:
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Personal care items (e.g., cosmetics, grooming tools)
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Undergarments or intimate wear
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Customized or made-to-order items
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Clearance or final-sale products
3. How to Initiate a Return
To start a return, please contact our support team at:
Email: napxon09083@gmail.com
Include the following details in your email:
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Order number
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Full name and contact information
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Reason for return
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Photos of the product (if damaged or defective)
Once your request is approved, our team will provide you with return instructions and a return shipping address.
4. Return Shipping
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For damaged, defective, or incorrect items, Napxon.shop will cover the return shipping cost.
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For all other returns (such as change of mind), the customer is responsible for the return shipping fee.
We recommend using a trackable courier service for all returns to ensure safe delivery back to our warehouse.
5. Refund Process
After we receive and inspect your returned item, we will process your refund within 5–10 business days.
Refunds are issued to your original payment method (credit card, debit card, PayPal, etc.).
You will receive an email confirmation once your refund has been completed.
Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.
6. Exchange Policy
If you prefer an exchange instead of a refund, please mention this in your return request.
Exchanges are subject to product availability. If the desired item is out of stock, a full refund will be issued instead.
7. Late or Missing Refunds
If you haven’t received your refund after the stated period:
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Check your bank or PayPal account again.
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Contact your payment provider — some transactions may take a few extra days to post.
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If you’ve done all this and still have not received your refund, email us at napxon09083@gmail.com for assistance.
8. Our Commitment
At Napxon.shop, we strive to provide exceptional customer care.
If something doesn’t go right with your order, our team is ready to make it right — quickly and fairly.
9. Contact Us
If you have any questions regarding returns or refunds, please reach out to:
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Email: napxon09083@gmail.com
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Phone: +17373782484
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Address: 100 Pine Street, San Francisco, CA 94111, USA
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