Shipping & Delivery Policy – Napxon.shop
At Napxon.shop, we aim to deliver your orders quickly, safely, and efficiently. This Shipping & Delivery Policy outlines how we process, ship, and deliver your products once you place an order with us.
1. Order Processing Time
Once your order is successfully placed, it will go through our processing stage before shipment.
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Processing Time: 1–3 business days
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During high-demand periods, holidays, or sales events, processing may take up to 5 business days.
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You will receive an email notification once your order has been confirmed and is ready for dispatch.
2. Shipping Time & Delivery Estimates
We partner with reliable courier and logistics services to ensure timely delivery worldwide. Estimated delivery times are as follows:
- 7–15 business days
Please note that delivery times may vary based on your location, customs clearance, or courier delays.
3. Shipping Charges
Shipping fees are calculated at checkout and depend on the total weight, destination, and selected delivery option.
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Standard Shipping: Available for most regions at a flat or 8.99$ rate.
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Express Shipping: Optional at additional cost for faster delivery.
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Free Shipping: Orders over a specific amount may qualify for free shipping (as advertised on the website).
4. Order Tracking
Once your order ships, you will receive an email containing your tracking number and a link to track your shipment in real-time.
You can also log into your Napxon.shop account and check your order status under “My Orders.”
5. Incorrect Address or Failed Delivery
Please double-check your shipping details before completing checkout.
If your order cannot be delivered due to an incorrect address or failed delivery attempts, it may be returned to our fulfillment center.
Re-delivery fees may apply if you request a second shipment.
6. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by your country.
These fees are the responsibility of the customer and are not included in your purchase price or shipping cost.
Please check with your local customs office for more information before ordering.
7. Damaged or Lost Packages
We take utmost care in packaging and shipping your orders. However:
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If your package arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
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If your order is lost in transit, notify us at napxon09083@gmail.com and we will initiate an investigation with the courier.
8. Delivery Confirmation
All deliveries require confirmation upon receipt. If you are unavailable at the time of delivery, the courier may leave a note with instructions to reschedule or pick up your parcel from a local delivery center.
9. Contact for Shipping Inquiries
If you have any questions or concerns about your shipment, please contact our customer support team:
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Email: napxon09083@gmail.com
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Phone: +1 7373782484
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Address: 100 Pine Street, San Francisco, CA 94111, USA
10. Policy Updates
Napxon.shop reserves the right to update or modify this Shipping & Delivery Policy at any time. Changes will be reflected on this page, and continued use of our services constitutes acceptance of these terms.